BoldDesk1.0.51 - App Store

BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience.

The BoldDesk mobile app is a versatile and effective ticketing system that allows you to address tickets with the same ease and features as your web version.

Manage all your support requests, convert emails to tickets, automate ticket assignments, customize support forms, set your own SLA, and publish self-help articles for your products.

Resolve a ticket more efficiently by breaking it down into subtasks and assigning them to different agents.

This intuitive ticketing system features an improved user experience to provide seamless customer service.

We are constantly striving to enhance your experience with the BoldDesk mobile app.

Version History Introducing Snooze Ticket and Time Tracking features to help agents manage tickets and track work more efficiently.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.51 Oct 2 Introducing Snooze Ticket and Time Tracking features to help agents manage tickets and track work more efficiently.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.50 Sep 30 Introducing Snooze Ticket and Time Tracking features to help agents manage tickets and track work more efficiently.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.49 Sep 28 AI Summary in Ticket and Chat: Added AI-powered summaries for Tickets, Ticket Responses, and Chat Conversations, helping agents quickly understand customer interactions, intent, and sentiment.

Added new marketplace integrations: Asana, HubSpot, and Stripe.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.48 Sep 11 AI Summary in Ticket and Chat: Added AI-powered summaries for Tickets, Ticket Responses, and Chat Conversations, helping agents quickly understand customer interactions, intent, and sentiment.

Added new marketplace integrations: Asana, HubSpot, and Stripe.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.47 Aug 15 AI Summary in Ticket and Chat: Added AI-powered summaries for Tickets, Ticket Responses, and Chat Conversations, helping agents quickly understand customer interactions, intent, and sentiment.

Added new marketplace integrations: Asana, HubSpot, and Stripe.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.46 Aug 5 AI Summary in Ticket and Chat: Added AI-powered summaries for Tickets, Ticket Responses, and Chat Conversations, helping agents quickly understand customer interactions, intent, and sentiment.

Added new marketplace integrations: Asana, HubSpot, and Stripe.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.45 Jul 5 AI Summary in Ticket and Chat: Added AI-powered summaries for Tickets, Ticket Responses, and Chat Conversations, helping agents quickly understand customer interactions, intent, and sentiment.

Added new marketplace integrations: Asana, HubSpot, and Stripe.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.44 Jul 5 Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.43 Jun 10 Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.42 May 21 Azure and Jira marketplace app integrations are now available, enabling agents to connect support tickets with engineering tasks directly from the mobile app.

WooCommerce marketplace app integration is now available, allowing agents to access customer order information directly from the mobile app.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.41 Apr 1 Azure and Jira marketplace app integrations are now available, enabling agents to connect support tickets with engineering tasks directly from the mobile app.

WooCommerce marketplace app integration is now available, allowing agents to access customer order information directly from the mobile app.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.40 Mar 15 Azure and Jira marketplace app integrations are now available, enabling agents to connect support tickets with engineering tasks directly from the mobile app.

WooCommerce marketplace app integration is now available, allowing agents to access customer order information directly from the mobile app.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.39 Mar 9 Azure and Jira marketplace app integrations are now available, enabling agents to connect support tickets with engineering tasks directly from the mobile app.

WooCommerce marketplace app integration is now available, allowing agents to access customer order information directly from the mobile app.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.38 Mar 8 Dark Theme Support
Agents can now switch between Light and Dark modes from Profile Settings for a more comfortable viewing experience.

Knowledge Base in Tickets
Agents can search Knowledge Base articles and share links directly from the ticket screen without leaving the conversation.

Shopify marketplace app integration is now available in the mobile app, allowing agents to view customer and order information directly within tickets 1.0.37 12/21/2025 Dark Theme Support
Agents can now switch between Light and Dark modes from Profile Settings for a more comfortable viewing experience.

Knowledge Base in Tickets
Agents can search Knowledge Base articles and share links directly from the ticket screen without leaving the conversation.

Shopify marketplace app integration is now available in the mobile app, allowing agents to view customer and order information directly within tickets 1.0.36 12/21/2025 Link Chat Conversation in Activity
You can now link activities directly to chat conversations. This allows you to associate tasks performed within a conversation and manage them from the conversation details page as in the ticket module.

Twilio MMS support
Chats now supports MMS, you can be established through the SMS (Twilio) channel.
By enabling the MMS toggle in the SMS (Twilio) channel configuration, you can send and receive multimedia messages, including images and other rich content, for more engaging and effective communication.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.35 11/27/2025 Link Chat Conversation in Activity
You can now link activities directly to chat conversations. This allows you to associate tasks performed within a conversation and manage them from the conversation details page as in the ticket module.

Twilio MMS support
Chats now supports MMS, you can be established through the SMS (Twilio) channel.
By enabling the MMS toggle in the SMS (Twilio) channel configuration, you can send and receive multimedia messages, including images and other rich content, for more engaging and effective communication.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.34 11/17/2025 AI Copilot Support
We've introduced AI Copilot to the ticket module, helping agents generate instant answers, get smart suggestions, and reply faster.

Image Annotation Support
We’ve introduced annotation support, you can now draw, highlight, and mark up images directly within the preview screen.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.33 10/13/2025 AI Copilot Support
We've introduced AI Copilot to the ticket module, helping agents generate instant answers, get smart suggestions, and reply faster.

Image Annotation Support
We’ve introduced annotation support, you can now draw, highlight, and mark up images directly within the preview screen.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.32 09/23/2025 AI Copilot Support
We've introduced AI Copilot to the ticket module, helping agents generate instant answers, get smart suggestions, and reply faster.

Image Annotation Support
We’ve introduced annotation support, you can now draw, highlight, and mark up images directly within the preview screen.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable 1.0.31 09/14/2025 Next/Previous ticket navigation
Navigate tickets directly from the details page with new Next and Previous buttons, making it faster and easier to review multiple tickets.

Support for add participants in chat conversations
Add Participants support is now available in the mobile app! This allows you to include additional users in chat conversations for easier collaboration.

Edit & delete support is now available for Telegram chat conversations, allowing you to make changes anytime, anywhere! 1.0.30 06/26/2025 Next/Previous ticket navigation
Navigate tickets directly from the details page with new Next and Previous buttons, making it faster and easier to review multiple tickets.

Support for add participants in chat conversations
Add Participants support is now available in the mobile app! This allows you to include additional users in chat conversations for easier collaboration.

Edit & delete support is now available for Telegram chat conversations, allowing you to make changes anytime, anywhere! 1.0.29 06/02/2025 Boost Productivity with Macro Triggers
Ticket Macros are now available on mobile! you can now apply predefined templates to perform common actions, such as adding notes, updating ticket statuses, with just a single click

Portrait Mode for Tablets!
Enjoy a better viewing experience with full portrait mode support.

Edit Activity Comments with Ease!
Modify your comments anytime for better clarity and accuracy.

Check out the latest updates and new features: [https://www.bolddesk.com/product-updates/february-2025] 1.0.28 05/07/2025 Boost Productivity with Macro Triggers
Ticket Macros are now available on mobile! you can now apply predefined templates to perform common actions, such as adding notes, updating ticket statuses, with just a single click

Portrait Mode for Tablets!
Enjoy a better viewing experience with full portrait mode support.

Edit Activity Comments with Ease!
Modify your comments anytime for better clarity and accuracy.

Check out the latest updates and new features: [https://www.bolddesk.com/product-updates/february-2025] 1.0.27 03/13/2025